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Building scalable, high-performing teams that bridge the gap between technology and outcomes.

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💼 About

I’m a Customer Success Engineering leader passionate about building scalable, high-performing teams that bridge the gap between technology and outcomes. I thrive in fast-paced startup environments, where I can work hands-on with customers, design scalable processes, and empower my teams to deliver exceptional results.
My approach is rooted in technical depth, empathy, and execution—helping both customers and internal teams succeed together.
I’m driven by:
  • Building content, automations, and processes that elevate the customer experience
  • Enabling customers to unlock new use cases and measurable value
  • Collaborating across teams to deliver a product that customers truly love
Whether it’s scaling a success org, architecting API-driven workflows, or mentoring engineers into leaders, I find fulfillment in helping people and products grow in tandem.

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🧭 Experience

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Head of Customer Success Engineering

runZero · March 2025 – Present Lead a global Customer Success Engineering team as a player-coach—balancing strategic direction with hands-on customer engagement.
Our team directly supports ~70% of the company’s ARR, driving adoption, retention, and outcomes across enterprise accounts.
  • Scaled a world-class CSE organization through process, mentorship, and automation
  • Partnered with Product and Engineering to translate customer insights into roadmap impact
  • Built data-driven frameworks for success metrics and proactive engagement

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Founding Customer Success Engineer

runZero · March 2022 – March 2025 First hire on the Customer Success team, responsible for building the function from the ground up.
Defined success frameworks, onboarding programs, and technical automation standards to enable scalable customer outcomes.
  • Built and led a four-person team supporting over 70% of revenue
  • Designed foundational playbooks and success automations adopted company-wide
  • Authored runZero-scripts to extend product functionality through the API
“If you can’t do it with the UI, you can likely do it with the API.”

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Senior Technical Account Manager

Sumo Logic · February 2021 – October 2021 Trusted advisor for enterprise accounts totaling over $10M in ARR, focusing on technical strategy, onboarding, and integration success.
  • Led customer-facing integration efforts during the JASK + Sumo Logic merger
  • Partnered with Security Operations teams to optimize platform adoption
  • Contributed to the sumologic GitHub repository

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Technical Account Manager

Sumo Logic · November 2019 – February 2021 Guided customers through the adoption of Cloud SIEM, helping them build advanced use cases, improve performance, and scale securely.

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Lead Technical Account Manager

JASK · October 2018 – November 2019 Oversaw customer implementations, support, and integrations at scale—serving as both a trusted advisor and technical liaison in a fast-moving startup.

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Senior Technical Account Manager

JASK · November 2016 – October 2018 Worked cross-functionally across nearly every area of the business—customer enablement, integrations, support, and feedback loops—helping shape the foundation of JASK’s customer programs.

Leadership

Customer Success Leadership
Cross-Functional Team Building
Mentorship & Coaching

Technical Strategy

API Integrations & Automation
SaaS Architecture & Enablement
Cybersecurity & Asset Management

Growth & Operations

Process Optimization & Scaling
Data-Driven Customer Engagement
Startup Operations & GTM Alignment

Customer Experience

Technical Enablement & Solution Design
CX Strategy & Retention Frameworks
Value Realization & ROI Tracking