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🎯 Overview
The goal of the Use Case Library was to create a centralized, outcome-driven knowledge base that empowers customers to discover and implement best practices for their unique environments.
This initiative turned feature documentation into contextual success stories—showing users how to solve specific security and asset management challenges using runZero.
👉 View the live library →
🧩 Key Skills & Contributions
- Project Management: Coordinated cross-functional timelines, resource needs, and launch milestones.
- Collaboration: Partnered closely with Marketing, Product, and Customer Success to ensure each use case was aligned with customer needs and strategic product goals.
- Content Creation: Authored and structured documentation that connected features to outcomes, highlighting practical implementation paths.
- Outcome Alignment: Mapped customer success outcomes to product functionality to ensure every piece of content supported measurable value delivery.
🏆 Impact
- Created a repeatable content framework that simplified how customers adopt new use cases.
- Improved onboarding and adoption for enterprise customers by providing concrete examples of success.
- Helped unify marketing, product, and success messaging around customer outcomes rather than features.
- Laid the groundwork for future playbooks and automation frameworks.
🔗 Resources