Resume

Experience & skills

What I've done and what I'm good at.

LocationMadison, WI
Emailtylerdiderich[at]gmail.com
LinkedInlinkedin.com/in/tylerdiderich
About

What drives me

I love helping people. Whether it's friends, family, colleagues, or customers — helping is what drives me. Professionally, I enjoy helping customers solve their most difficult use cases. If it's possible with existing product features, perfect. If not, I'll build it myself or work with the team to deliver on it.

Experience

Where I've worked

Maze

Current

Technical Solutions — helping customers get the most out of Maze.

runZero

Customer Success Engineer (2022–2024). Helping security teams discover and understand their networks.

Sumo Logic

Senior Technical Account Manager (2019–2022). Observability, SIEM, and customer outcomes.

JASK (acquired by Sumo Logic)

Technical Account Manager (2016–2019). Early-stage security analytics platform.

Skills

What I'm good at

Customer engineering

Translating customer problems into product solutions and workarounds.

Technical breadth

Python, TypeScript/React, Go, and Rust. Comfortable across the stack.

Account management

Multi-year customer relationships, renewals, and expansion.

Security & observability

SIEM, asset discovery, logging, and monitoring domains.